The order was passed after Sarojini Tiwari dragged the insurance company to the forum for refusing to pay Rs 2, 79, 879 for the repairs done to his car. In his complaint Tiwari stated that after an accident he handed over the car to Autovikas Sales and Services for repairs.
"The opposite parties agreed to pay the repair amount directly to the service center, but failed to pay the repair bill... The complainant has no alternative except to pay the amount," the order took note of the complaint.
The decision was moved ex-parte and the Consumer Disputes Redressal Forum asked the company to pay the car-repair amount along with a compensation for "harassment, tension and mental agony" to the complainant.
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